Privacy Policy

Effective: January 1, 2026 · Last updated: January 1, 2026

Tough Knuckles Automotive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us for services.

Information We Collect

Information You Provide

  • Contact and quote forms: Name, mobile phone number, email address, service type, vehicle details, and any information you include in your message.
  • Phone calls and text messages: Name and contact information you provide when you call or text us.
  • Email correspondence: Any information included in emails you send to us.
  • SMS consent: A record of when and how you agreed to receive text messages from us.

Information Collected Automatically

  • Usage data: Pages visited, time on site, and referring URLs (via standard web analytics).
  • Device information: Browser type, device type, and IP address.
  • Cookies: We use cookies for analytics and to improve site performance. You can disable cookies in your browser settings.

How We Use Your Information

We use the information we collect to:

  • Respond to your estimate requests and service questions
  • Schedule and complete the repairs you've asked for
  • Send confirmations, reminders, "your car is ready" notices, and follow-ups by phone, email, or text (text messages only if you have opted in — see "SMS / Text Messaging" below)
  • Improve our website and our service
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

How We Share Your Information

We may share your information with:

  • Service providers: Vendors who help us run the business, such as our website host, form and CRM provider, appointment and messaging platform, and analytics provider. These partners are contractually required to protect your data and use it only to provide services to us.
  • Legal requirements: When required by law, court order, or government authority.
  • Business transfers: In connection with a merger, acquisition, or sale of business assets. Text messaging opt-in data and consent are excluded from any such transfer.

Text messaging (SMS) opt-in data and consent will never be sold or shared with any third party or affiliate for their own marketing or promotional purposes. Sharing with subcontractors that support our own service to you (for example, our customer-service or messaging platform) is permitted only so we can communicate with you.

SMS / Text Messaging

If you provide your mobile phone number and agree to receive text messages — by checking the SMS consent box on one of our forms, by texting us first, or by giving verbal consent — Tough Knuckles Automotive may send you text messages related to:

  • Appointment scheduling, confirmations, and reminders
  • Estimate and quote follow-ups
  • Repair status updates and "your car is ready" notices
  • Replies to questions you send us
  • Occasional service reminders or offers, if you opt in to those

Consent is not a condition of purchase. You do not have to agree to text messages to get an estimate or have your vehicle serviced.

Message frequency varies. Message and data rates may apply. For help, reply HELP to any message or call us at (419) 392-5926. To stop receiving text messages, reply STOP to any message from us; you will receive one confirmation and then no further texts. For questions about your text or data plan, contact your wireless provider.

Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.

Data Retention

We retain customer contact information for as long as necessary to provide services and meet legal obligations. If you'd like us to delete your information, contact us at toughknucklesautomotive@gmail.com.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise any of these rights, contact us at toughknucklesautomotive@gmail.com or call (419) 392-5926.

Cookies

Our website uses cookies to analyze traffic and improve performance. By using our site, you consent to our use of cookies. You can control cookie settings through your browser preferences. Note that disabling cookies may affect some site functionality.

Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

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