Welcome to Tough Knuckles Automotive. By using our website or engaging our services, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use our website or services.

1. Services

Tough Knuckles Automotive provides auto repair and automotive electrical services at our shop at 932 Holland Park Blvd, Holland, OH 43528. All work is performed at the shop; we do not offer mobile or roadside service. Services are subject to availability, and we reserve the right to decline work at our discretion.

2. Quotes and Estimates

Quotes provided via our website or phone are estimates only and are subject to change upon on-site inspection.
Final pricing will be confirmed before work begins. We will not perform work at a higher price without your explicit approval.
Quotes are valid for 30 days unless otherwise specified.

3. Scheduling and Cancellations

We will give you an estimated completion time when you drop off your vehicle. Parts delays or extra faults found during the repair may change that time. We will keep you updated.
To cancel or reschedule an appointment, please contact us at least 24 hours in advance at (419) 392-5926 or toughknucklesautomotive@gmail.com.
Vehicles left more than 3 business days after we notify you the work is complete may be subject to a daily storage fee.

4. Payment

Payment is due upon completion of work unless a written payment arrangement has been agreed upon in advance.
We accept cash, check, and major credit cards.
Returned checks are subject to a $35 returned check fee.
Accounts more than 30 days past due may be subject to a late fee of 1.5% per month.

5. Warranty and Workmanship

1-Year Warranty on Alternator & Starter Rebuilds. Replacement parts we install are covered by the part maker's warranty; ask us for the terms that apply to your repair. If you believe a repair was not done right, notify us within 30 days of pickup and we will re-inspect the work at no charge and correct any fault in our workmanship. This does not cover pre-existing conditions, damage caused by others, unrelated new problems, or normal wear and tear.

6. Vehicle Drop-Off and Pickup

Please remove valuables from your vehicle before drop-off. We are not responsible for personal items left inside.
Tell us about any known issues, warning lights, aftermarket parts, or past repairs so we can diagnose accurately.
Vehicles are released only after payment is made in full, unless a written arrangement is in place.

7. Liability

Tough Knuckles Automotive carries liability insurance. We are not liable for:

Pre-existing conditions, defects, or damage not caused by our work
Damage arising from failure to disclose known problems, prior repairs, or existing damage
Consequential, incidental, or indirect damages

Our maximum liability for any claim is limited to the amount paid for the specific service that gave rise to the claim.

8. Damage Claims

If you believe our work caused damage to your vehicle, notify us in writing within 48 hours of pickup. Claims reported after this window may not be eligible for coverage. We will investigate all claims promptly.

9. Intellectual Property

All content on this website — including text, graphics, logos, and images — is the property of Tough Knuckles Automotive and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

10. Website Use

You agree to use our website only for lawful purposes. You may not attempt to gain unauthorized access to any portion of our website or any related systems. We reserve the right to terminate access for misuse.

11. Text Messaging (SMS) Terms

By providing your mobile phone number and agreeing to receive text messages — whether by checking the SMS consent box on one of our forms, by texting us first, or by giving verbal consent — you agree to these SMS terms.

Program description: Tough Knuckles Automotive sends text messages about appointment scheduling, confirmations and reminders, estimate and quote follow-ups, repair status updates, replies to your questions, and — only if you separately opt in — occasional service reminders and offers.
Consent is not a condition of purchase. You can receive an estimate and have your vehicle serviced without agreeing to text messages.
Message frequency varies based on your interactions with us.
Message and data rates may apply. Check with your wireless provider for details on your plan.
Opt out at any time by replying STOP to any message from us. You will get one confirmation message and then no further texts. To opt back in, text us again or ask us to re-enroll your number.
Help: reply HELP to any message, call us at (419) 392-5926, or email toughknucklesautomotive@gmail.com.
Carriers (including AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and others) are not liable for delayed or undelivered messages.
Privacy: your mobile opt-in data and consent are never sold or shared with third parties for their marketing purposes. See our Privacy Policy.

12. Privacy

Use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Changes to Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on this page. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the state of OH, without regard to conflict of law principles. Any disputes will be resolved in the courts of Holland, OH.

15. Contact

Questions about these Terms? Contact us:

Business: Tough Knuckles Automotive
Phone: (419) 392-5926
Email: toughknucklesautomotive@gmail.com
Location: Holland, OH 43528